Privacy Policy

1. Introduction

Malpreno Luxury Hotel ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or stay at our hotel.

By using our services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information

• Contact information (name, email address, phone number, postal address)
• Payment details (credit card information, billing address)
• Identification information (passport or ID details, date of birth)
• Reservation details (arrival/departure dates, room preferences, special requests)
• Membership information for loyalty programs
• Communications with our staff
• Feedback and survey responses

2.2. Automatically Collected Information

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and navigation patterns
• Date and time of visits
• Device information

2.3. Information From Third Parties

We may receive information about you from third parties such as:

• Travel agencies or online booking platforms
• Business partners
• Social media platforms (if you interact with us through them)
• Public databases

3. How We Use Your Information

We use your personal information for the following purposes:

3.1. To Provide Our Services

• Process reservations and payments
• Facilitate check-in and check-out
• Provide requested services during your stay
• Respond to inquiries and service requests
• Administer loyalty programs

3.2. For Business Operations

• Improve our services and guest experience
• Analyze usage patterns and trends
• Conduct market research and satisfaction surveys
• Train our staff
• Maintain our facilities

3.3. For Marketing and Communication

• Send promotional materials, special offers, and updates (with your consent)
• Personalize your experience on our website
• Send transactional emails related to your bookings

3.4. For Legal and Security Purposes

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Prevent fraud and ensure security of our hotel and guests
• Respond to legal requests from authorities

4. Information Sharing

We may share your information with the following parties:

4.1. Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• IT and system administration providers
• Customer support services
• Marketing and analytics partners
• Professional advisors (legal, accounting, etc.)

4.2. Business Partners

We may share information with business partners who offer services that may be of interest to you, such as:

• Local tour operators
• Transportation services
• Hotel chain affiliates

4.3. Legal Compliance and Protection

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent harm or financial loss
• Support audit, compliance, and governance functions

4.4. Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of the transaction.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.

5.1. Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Analytical/performance cookies: Help us understand how visitors interact with our website
• Functionality cookies: Remember your preferences and settings
• Targeting cookies: Deliver relevant advertisements based on your interests

5.2. Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

For more information about cookies and how we use them, please refer to our Cookie Policy.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information under certain circumstances
• Restriction: Request restriction of processing under certain conditions
• Data portability: Request transfer of your information in a structured format
• Objection: Object to processing of your information for certain purposes
• Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

• The duration of our relationship with you
• Legal obligations to which we are subject
• Statutes of limitations under applicable law
• Ongoing or potential legal disputes
• Guidelines issued by relevant data protection authorities

9. International Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence.

When we transfer your information to other countries, we will protect it as described in this Privacy Policy and comply with applicable legal requirements for transferring personal information internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

We will respond to your request within 30 days or as required by applicable law.