1. Our Commitment to Responsible Gaming
At Malpreno Luxury Hotel, we are committed to providing our guests with an enjoyable and responsible gaming environment. We recognize that while casino gaming is a form of entertainment for most people, it can lead to problems for a small percentage of individuals.
Our Responsible Gaming Policy outlines the measures we take to promote responsible gaming behavior and to assist those who may develop gambling-related problems. We aim to empower our guests to make informed choices about their gaming activities while providing a safe and supportive environment.
This commitment extends to all areas of our operations, from the casino floor to our marketing practices and staff training programs.
2. Core Principles of Responsible Gaming
Our approach to responsible gaming is guided by the following core principles:
- Prevention: We implement measures to prevent gambling-related harm before it occurs.
- Awareness: We provide clear information about the risks associated with gambling and the odds of various games.
- Support: We offer resources and assistance to guests who may be experiencing gambling-related problems.
- Protection: We take steps to protect vulnerable individuals, including minors and those at risk of developing gambling problems.
- Integrity: We maintain transparent and fair gaming operations that comply with all applicable regulations.
- Collaboration: We work with industry partners, treatment providers, and regulatory authorities to promote responsible gaming practices.
3. Recognizing Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. It's important to recognize the warning signs, which may include:
Time-Related Signs
- Spending more time gambling than intended
- Gambling for extended periods without breaks
- Missing personal or professional obligations due to gambling
Financial Signs
- Spending more money than planned or can afford
- Borrowing money to gamble or pay debts
- Selling possessions to fund gambling
Behavioral Signs
- Becoming restless or irritable when attempting to cut down on gambling
- Lying to others about the extent of gambling
- Using gambling as an escape from problems or negative feelings
- Chasing losses with continued gambling
Emotional Signs
- Feeling guilt, anxiety, or depression related to gambling
- Experiencing mood swings based on gambling outcomes
- Becoming preoccupied with thoughts of gambling
If you or someone you know is experiencing these signs, we encourage seeking help from the resources listed in section 8 of this policy.
4. Protective Measures in Our Casino
We implement the following measures to promote responsible gaming in our casino:
- Information and Awareness: Clear signage and materials about responsible gaming, game rules, and odds are displayed throughout the casino.
- Game Design: Our games are designed to avoid features that may encourage excessive play, such as misleading near-misses or unrealistic win expectations.
- Environment: Our casino floor has visible clocks and adequate lighting to help guests maintain awareness of time and their surroundings.
- Staff Training: All casino staff receive training to recognize signs of problem gambling and respond appropriately.
- Advertising: Our marketing materials avoid targeting vulnerable populations and do not make false claims about winning chances.
- Betting Limits: We offer options for guests to set their own betting limits.
- No Credit: We do not extend credit for gambling activities.
5. Setting Limits
We encourage all guests to set personal limits before they begin gambling. These limits may include:
Financial Limits
Decide in advance how much money you can afford to lose. Consider this an entertainment expense rather than a way to make money.
Time Limits
Set a specific amount of time for gambling activities and take regular breaks. Use a watch or phone alarm to help track time.
Balance Limits
Ensure gambling is just one of many leisure activities. Maintain a balance with other forms of entertainment and social interaction.
Our casino offers tools to help guests maintain these limits, including account-based systems that allow for setting deposit, loss, and time limits. Please speak with a casino host or visit the responsible gaming information desk for assistance.
6. Self-Exclusion Program
For guests who wish to take a break from gambling or stop gambling entirely, we offer a voluntary self-exclusion program:
- Enrollment: Guests can enroll in the program by speaking with a responsible gaming ambassador or visiting the security desk.
- Duration Options: Self-exclusion periods are available for 6 months, 1 year, 5 years, or permanently.
- Scope: The exclusion applies to all gaming areas within Malpreno Luxury Hotel and may be extended to other affiliated properties.
- Enforcement: We use various methods, including ID verification and security monitoring, to enforce self-exclusion.
- Removal of Privileges: During the self-exclusion period, the individual will be removed from marketing lists and will not be eligible for casino promotions or complimentary offerings.
- Reinstatement: At the end of a temporary exclusion period, reinstatement is not automatic. The individual must request reinstatement in writing and may be required to demonstrate that they have addressed their gambling issues.
We treat all self-exclusion requests with strict confidentiality and respect.
7. Protection of Minors
We strictly enforce age restrictions to prevent underage gambling:
- Individuals under the legal gambling age (21 years) are not permitted in gaming areas.
- We conduct ID verification at casino entrances and when there is reason to believe an individual may be underage.
- Staff are trained to identify and challenge potentially underage visitors.
- Unattended minors are not permitted anywhere in the hotel. Children must be supervised by an adult at all times.
- Our marketing materials and advertisements are designed not to appeal to minors.
- Parents and guardians are encouraged not to leave children unattended while they gamble.
Violations of our age restrictions may result in removal from the property and, where applicable, referral to law enforcement authorities.
8. Support Resources
We work with several organizations that offer support for individuals experiencing gambling-related problems:
National Problem Gambling Helpline
Phone: 1-800-522-4700
Available 24/7 for confidential support, information, and referrals.
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.
Gam-Anon
Support for family members and friends affected by problem gambling.
Local Treatment Centers
Information about local counseling and treatment options is available at our responsible gaming information desk.
These resources are available to all guests, and our staff can provide assistance in contacting them if needed.
9. Staff Training and Awareness
All Malpreno employees receive training on responsible gaming as part of their orientation. Additionally:
- Casino staff receive specialized training on recognizing signs of problem gambling.
- Regular refresher courses ensure staff remain current on responsible gaming practices.
- Designated responsible gaming ambassadors are available on each shift to assist guests and other staff members with responsible gaming concerns.
- Management regularly reviews and updates our responsible gaming policies and procedures based on industry best practices and emerging research.
Our staff are instructed to approach potential problem gambling situations with sensitivity, respect, and discretion.
